Shipping policy

We strive to deliver products purchased from Ocher Clothing in excellent condition and in the fastest time possible.

Cash on Delivery (COD) option is available only in India for a charge of ₹120 inc GST.
Cash on Delivery is not available for International Orders.
COD Fee and Shipping Charges are different and charged separately as per applicability.
In case of Exchange of the order, any COD Fee or Shipping Charges paid for the order are non-refundable.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

Order value is calculated after applying discounts/VAT/GST or any other applicable charges

TAMPERED DELIVERY OR NON-DELIVERY ISSUES RESOLUTION

Ocher Clothing uses third-party courier services for logistics of orders’ parcels. These courier companies work independently and Ocher Clothing does not have any direct control over the working or policies of the courier companies.

In unforeseen and unfortunate cases wherein courier services refuse to accept a customer’s claim of wrong or tampered delivery or non-delivery of parcels, Ocher Clothing shall not be held liable for any loss until the below-mentioned guidelines are followed by customers:

• If a parcel is received in tampered condition, the customer shall refuse to accept the parcel from the courier person.
• Even if the parcel is intact, the customer ought to video-record the opening of the parcel as proof in any unforeseen case of receiving wrong or missing products.
• In case the customer denies receiving the parcel, while the courier company shows the parcel as delivered, the customer must raise the issue within 48 hours of the delivery message.
  Ocher Clothing will share the Proof of Delivery (POD) with the customer after receiving it from the courier company.
• Even after sharing POD, if a customer refuses to accept the authenticity of the shared POD, Ocher Clothing can ONLY assist the customer in raising the concern with the concerned courier company.
  Ocher Clothing would re-fulfil the order ONLY when the courier company confirms that the parcel is lost and not delivered to the customer.

INTERNATIONAL SHIPPING

Ocher Clothing ships across the globe. For international orders, there is no Cancellation / Return / Exchange available.

Shipping charge for international orders depends on the ordered product(s) and the location of the delivery address. It will be displayed on the checkout page once you enter your complete delivery address.

Important: As you add more products to your order, the shipping cost per product decreases significantly.

Note: For international orders, custom charges may be levied at the port of entry and must be paid by the customer. These charges are calculated by the customs or relevant department of the importing country. Usually, there are no import charges for textiles.